1. Who can see it
Owners, managers and viewers can open Sales report from the event editor. Door
volunteers can't — the same applies to the CSV download.
2. Tickets by type
Each ticket type shows how many were issued, how many of those were people (a pair ticket
admits 2 but counts as 1 ticket — see the People column), how many were complimentary,
valid or refunded, and the money: Gross is the list price, before any discount. Revenue
after discount = Gross − Discounts. Net = revenue after discount, minus refunded ticket
revenue.
3. Item add-ons and donations
If the event sells items, an Item add-ons card breaks each option down the same way,
plus the booking fees they carry. If it takes donations, a Donations card shows the
gross total, the Stripe fee attributable to donations, refunds, and a Gift Aid-eligible
count and total. A fully refunded donation nets negative there, because Stripe never
returns its own processing fee — the organiser is down the fee they already paid.
4. Ticket totals
A plain-English summary: tickets and people issued, gross ticket revenue, discounts,
revenue after discounts, refunded ticket revenue, and ticket revenue kept, alongside item
and donation revenue kept. Booking fees paid by buyers are shown for information only
— they cover tickets and items, never donations.
5. Payments
This card is different from the lines above it: "This is the figure that reconciles to
your Stripe balance for this event — built from what was actually charged and refunded,
not from the lines above." It runs from Charged to buyers down through Stripe's
processing fees, TicketKind's fee, refunds to buyers and any fee TicketKind returned, to
Net to organiser.
While any order is still waiting on Stripe to confirm its actual processing fee, Stripe
processing fees and TicketKind's fee, after Stripe's fee are both marked
(partly estimated), and a note below the card says how many orders are still awaiting
reconciliation. Disputes are not included here — they're recorded only in the audit
log, not in this total.
6. Sales by source
Sales by source (ticket revenue only) breaks ticket orders down by where the buyer
came from. It never includes items or donations, so its Net column won't match the
report's overall net.
7. Download the CSV
Download CSV exports every card above as its own section, so you can work the figures
in a spreadsheet or hand them to an accountant.