1. Who can manage add-ons
Owners and managers can add, edit and delete add-ons, from the event editor's Add-ons
section. Door and viewer roles can't see or change them.
2. Create a donation add-on
Choose Add an add-on, select Donation, and give it a Name. Minimum donation
(£, optional) stops a buyer entering less than you need. Suggested amounts (£,
comma-separated, optional) show as one-tap buttons at checkout, alongside a free-text
amount.
3. Create an item
Select Item (e.g. T-shirt), give it a Name and a Price (£), then list its
Options (e.g. sizes) — leave the name as "Standard" for a single option. Each option
has its own Stock (blank = unlimited). Once an option has been bought, its add-on
can't be deleted or have its type switched between item and donation — deactivate it
instead. The event editor's message is explicit: "Already bought — deactivate it above
instead of deleting."
4. How fees work
Donations carry no TicketKind fee. Items carry the standard booking fee, from the same
tiers as tickets. At checkout, a buyer is told that donations carry no TicketKind fee and
that only Stripe's own processing fee is deducted from what reaches your organisation.
Only Stripe's percentage fee comes out of a donation — the fixed 20p per payment is
already covered by ticket and item booking fees, where there are any. If an event has no
paid ticket or item at all, checkout instead says: "This event has no paid ticket or item,
so the whole card processing fee — including Stripe's fixed charge per payment — comes
out of your donation."
5. Discount codes never apply to add-ons
A discount code only ever takes money off tickets. Whatever ticket types a code applies
to, every item and every donation is always charged in full.
6. Refunds
From an order, refund an add-on item or the donation individually — each has its own
Refund button, and refunding a donation always refunds it in full. Cancelling the
event refunds everything on every confirmed order: tickets, items and the donation
together.
7. Gift Aid
Gift Aid only appears once your organisation is marked a registered charity with an HMRC
charity reference, under Charity details in organisation settings. It only applies to
donations — never to tickets or items, since Gift Aid can't apply where the donor
receives something in return.
8. The buyer's declaration
An eligible buyer sees a Gift Aid declaration, in HMRC's model wording, naming the amount
and your organisation. Ticking it asks for their full name, house name or number, town or
city and postcode. The declaration text, its version and the date are stored against the
donation.
9. Claiming Gift Aid
Download Gift Aid declarations (CSV), on the event editor once your charity details
are set, exports every valid, Gift Aid-eligible donation in the column layout HMRC's
Charities Online "download a schedule spreadsheet" expects. TicketKind only facilitates
the declaration — your organisation is responsible for the claim itself, and for its
accuracy.
10. Erasure requests
A data erasure request against a donor's email redacts their Gift Aid declaration — name,
address and postcode — rather than deleting the donation record, since the payment and
refund history must be kept.